Fair Usage Policy

MyBizCare plans are priced for the way a typical small business uses its phone. This policy sets out what each plan covers. All limits are per outlet - one location with its own MyBizCare phone number. It forms part of our Terms of service.

1. What each plan covers

Transcribed minutes are the minutes of calls your staff take that we transcribe and summarise. An agent call is any inbound call answered by your AI agent, whatever its length. Messages on WhatsApp and web chat are not counted as calls.

2. If you go over

• Your calls still connect. We never stop your calls ringing your staff, or your agent answering, because a limit is reached. On Basic, calls past the transcription limit still ring your staff; they are simply not transcribed until the next month or an upgrade.
• A Business that consistently goes over its plan’s limits - for example, above 1,500 transcribed minutes a month on Basic for two months in a row - should move to a higher plan. We will contact you, and we may make the upgrade a condition of your next renewal.
• Usage above 2,000 calls a month is covered only under Enterprise pricing.

3. Knowledge documents

• The document limits apply to the files you upload - FAQs, menus, price lists, policies. Uploading a file with the same name as one you already have replaces it and does not use another slot.
• When you reach your plan’s limit, remove a document you no longer need, or upgrade. Enterprise document storage is charged on a pay-as-you-go basis.

4. What fair usage is not

Plans are for inbound calls to your own business. Reselling the Service, running other businesses’ calls on your plan, or using the number for outbound or bulk calling is outside fair usage; such use needs an Enterprise plan.

5. Changes

We may update these limits. Changes are notified on your dashboard or by email at least 14 days before they take effect, and never shorten a period you have already paid for.