Privacy policy

This policy explains what personal data MyBizCare (“we”, “us”) collects, why, who it is shared with, and the choices you have. It is written for both the businesses that use the Service and the people who call or message them, and it follows the Digital Personal Data Protection Act, 2023.

1. If you run a business on MyBizCare

What we collect

• Account: your mobile number (verified by a one-time code), your business name, and the email address you give us for receipts.
• Content you upload: your description, website content, documents, price lists, opening hours, staff, tables and settings.
• Payments: the plan, amount, date and a payment reference. Card, UPI and bank details are entered on Cashfree’s pages and never reach us.
• Usage: dashboard activity and technical logs needed to run and secure the Service.

Why

• To operate your agent - it answers only from what you give it.
• To bill you, send receipts, and remind you before your plan ends.
• To secure accounts, prevent abuse, and fix problems.

We do not sell your data, and we do not use your content to train models for anyone else.

2. If you call or message a business that uses MyBizCare

When you call or message a number or chat handled by MyBizCare, you are speaking to an automated agent acting for that business. On the business’s behalf we process:

• Your phone number (or WhatsApp number), so the business can see who called and, where you asked for it, return your call.
• The conversation: audio of the call for the duration of the call, and a text transcript, so the agent can understand and answer you and so the business can review what was said.
• What you asked for: a reservation, an appointment, an order, or a request to be called back - including the name, time, party size, address or items you gave.

The business you contacted is responsible for this data (the “data fiduciary” under the DPDP Act); we process it on their instructions. To access, correct or delete it, contact the business directly. If you cannot reach them, contact us using the details below and we will help.

3. Who we share data with

The Service is built on the following providers, each of which processes data only to provide its part of it:

• Cashfree Payments - payment processing.
• Sarvam AI - speech recognition, speech synthesis and language understanding for Indian languages.
• Anthropic and Voyage AI - language understanding and document search.
• LiveKit and our telecom carrier - carrying calls to and from the phone number.
• Twilio - WhatsApp messaging and verification codes.
• Supabase and Vercel - hosting the database and the application.

Some of these providers process data outside India. We do not share data with advertisers or data brokers. We disclose data to authorities only where the law requires it.

4. How long we keep it

• Call audio is processed during the call and is not retained afterwards.
• Transcripts, bookings and orders are kept for the business for as long as its account exists, so it can review them.
• Business accounts and content are kept while the plan is active and after it ends, so the business can renew; deleted on request.
• Payment records are kept for the period required by Indian tax law.

5. Security

Data is encrypted in transit and at rest. Each business’s data is isolated from every other business’s at the database level. Access to production systems is limited to those who need it to run the Service.

6. Your rights

You may ask to see the personal data we hold about you, to correct it, or to have it deleted, and you may withdraw consent where processing is based on it. Write to the contact below; we respond within 30 days. If you are not satisfied with our response you may complain to the Data Protection Board of India.

7. Children

The Service is for businesses and is not directed at children under 18.

8. Changes

We will post any changes to this policy here and, where they are material, tell businesses by email or on their dashboard.

9. Grievance officer

For any question or complaint about personal data, contact our grievance officer at the email or phone number below. Please include enough detail for us to find the data concerned.