Terms of service

These terms govern your use of MyBizCare (“the Service”, “we”, “us”), an AI-powered phone, web-chat and WhatsApp agent for businesses, available at mybizcare.com and on the phone numbers we provide. By creating an account or paying for a plan you agree to these terms on behalf of the business you represent (“you”, “the Business”).

1. What the Service does

The Service provides your Business with a phone number and an AI agent that answers calls and messages on your behalf, using the information you give it - your description, website, documents, price lists, opening hours, staff and tables. Where enabled by you, the agent can also take table reservations, book appointments and take orders, and can transfer a caller to a phone number you nominate.

2. Eligibility and your account

• You must be at least 18 and authorised to act for the Business.
• Your account is identified by the mobile number you verify at signup. You are responsible for everything done through it and for keeping that number under your control.
• One mobile number may hold one account. The account name and mobile number cannot be changed.

3. Plans, payment and renewal

• Plans are paid for a fixed period in advance - one month or one year - at the price shown on the site at the time of payment. Prices include applicable taxes unless stated otherwise.
• Nothing is charged automatically. We do not set up a standing instruction or auto-debit. When your period ends, the Service stops until you pay for another period. We remind you before it ends.
• Renewing before your period ends adds a full period to the time you have left. Renewing after it ends starts a new period from the date of payment.
• Payments are processed by Cashfree Payments India Pvt. Ltd. We never see or store your card, UPI or bank details.
• Refunds. Because you pay for a period rather than for usage, we do not refund part-used periods. If we cannot provision your agent or a phone number within 48 hours of a confirmed payment and cannot resolve it with you, we will refund that payment in full.
• Final renewal decision. Each plan runs for the period paid for. Renewal is not automatic, and we may decline to accept a renewal at the end of a paid period. If we do, we will tell you at least 15 days before the period ends; the period you have paid for is never cut short.

3A. Fair usage and plan limits

Each plan is priced for typical use by a small business, as set out in our Fair Usage Policy, which forms part of these terms:

• Per outlet. Plan prices and limits apply per outlet - one business location with its own MyBizCare phone number. Each additional outlet is a separate subscription unless agreed otherwise under an Enterprise plan.
• Plans. The Basic plan rings up to 5 staff numbers and transcribes up to 1,500 minutes of those calls a month; it does not include the AI agent. The Pro plan adds the AI agent, which answers up to 2,000 calls a month. Usage above these limits is covered only under Enterprise pricing.
• Knowledge documents. Documents are used by the AI agent, so they come with the Pro plan: up to 10 documents of up to 25MB each. Enterprise document storage is charged on a pay-as-you-go basis.
• Changing plan. You may move from Basic to Pro at any time by paying for Pro; the unused days of your Basic period are carried over at the ratio of the two prices.
• We do not stop your calls connecting because a limit is reached. A Business that consistently exceeds its plan’s limits will be asked to move to a higher plan, and we may make that a condition of renewal.

4. Your phone number

• The phone number assigned to your Business is provided by us through a licensed telecom carrier and remains ours. You may publish it and use it for as long as your plan is active.
• If your plan ends, we hold the number for you for 30 days. Renew within that time and you keep it. After 30 days it is released and may be assigned to another business; renewing after that gives you a new number.
• The number may not be used for telemarketing, bulk outbound calling, or any unlawful purpose.

5. The AI agent, and what it may get wrong

The agent answers from what you give it and is designed to say so when it does not know. It is nonetheless an automated system and can misunderstand a caller, misstate information, or make a booking or order in error. You are responsible for reviewing bookings and orders in your dashboard, for keeping the information you give it accurate and current, and for any commitment made to your customers through it. The Service is not suitable for emergency services or for any use where an error could cause injury.

6. Your content and your customers’ data

• You retain all rights to the documents, prices, descriptions and other content you upload. You grant us a licence to use it solely to operate the Service for your Business. It is never used to train models for anyone else.
• You are responsible for having the right to upload what you upload, and for telling your customers, where the law requires it, that calls are handled by an automated agent and may be recorded and transcribed.
• How we handle personal data is set out in our privacy policy.

7. Acceptable use

You must not use the Service to:

• impersonate another business or person, or mislead callers about who they are speaking to;
• provide medical, legal or financial advice that requires a licensed professional;
• send spam, make unsolicited calls, or breach the TRAI telemarketing regulations;
• upload content that is unlawful, defamatory, or that you do not have the right to use;
• probe, overload, or interfere with the Service or its infrastructure.

We may suspend an account that breaches these terms, after notice where practical.

8. Availability

We aim for the Service to be available at all times but do not guarantee it. Calls depend on telecom carriers, speech and language providers and cloud infrastructure that we do not control. We will tell you about planned maintenance where we can.

9. Ending the Service

• You may stop at any time by not renewing. There is no cancellation step and no notice period.
• After your plan ends, your account, content and history are retained so you can renew. You may ask us to delete them at any time by writing to the contact below; deletion is free.
• Data export. An export of your call transcripts, bookings, orders and uploaded content in a portable format is available as a separate service, at a fee we will quote on request. The documents you uploaded can always be downloaded from your dashboard while your plan is active.
• We may end or change the Service with 30 days’ notice, refunding any unused period.

10. Liability

To the extent permitted by law, the Service is provided as is, and our total liability to you for any claim arising from it is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect losses, lost business or lost profits, or for what your customers do or do not do after speaking to the agent. Nothing in these terms limits liability that cannot be limited under Indian law.

11. Changes to these terms

We may update these terms. Material changes will be notified by email or on your dashboard at least 14 days before they take effect. Continuing to use the Service after that is acceptance.

12. Governing law

These terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute, subject to the parties first attempting to resolve it in good faith through the contact below.